Your First Step to the World of IP Telephony
Learn Voice over IP basics with this reader-friendly guide
No previous knowledge required to learn the basics of this advancing telephony technology
Learn from standard features from the First-Step Series like case studies, tips, pre- and post- chapter reviews

Voice over IP First-Step is anyone’s introduction to the world of Voice over IP (VoIP) networks. Voice over IP technology is advancing rapidly across enterprise and smaller networks due to the cost savings and user benefits that this emerging technology provides. Voice over IP First-Step will serve as a first step for many of those impacted by this significant market trend. No prior experience with VoIP technology is required, and the book’s conversational style and use of Case Studies, Tips, Notes, Alerts, Chapter Objectives, Chapter Summaries, and other elements will help the reader understand and retain basic VoIP concepts and theories that are presented throughout the book.

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