Organizing IT for excellence in 21st century distributed environments

Few organizations are achieving their goals for reliability, availability, and serviceability in distributed environments—and the obstacles aren’t technical, they’re organizational . How does one structure an IT organization to succeed with today’s tools and architectures? IT Organization: Building a World-Class Infrastructure delivers realistic, specific answers that draw upon the experiences of more than 40 leading companies. You’ll discover how to:
Design your organization to deliver “any data, anywhere, anytime”
Combine mainframe-class discipline with 21st century flexibility
Treat your network like you treat your data center
Organize around business-critical support functions instead of trendy technologies
Establish standards without imposing rigidity — and achieve discipline without bureaucracy
Overcome the myths that prevent IT organizations from succeeding

Harris Kern and his colleagues have built a worldwide reputation for evaluating IT organizations and identifying solutions — fast . This concise, to-the-point book will help you do the same. Here are the right questions to ask, specific “people and process” techniques that work, sample SLAs and internal support agreements — everything you need to make change happen, now!

http://rapidshare.de/files/18615266/Prentice.IT.Organization.Building.A.Worldclass.Infrastructure.zip.html

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